— Update July 29 2021
Important message about using your pay2d card after August 1, 2021
Sorry for the late notification, but we received a message today that the current pay2d cards will no longer be usable after August 1, 2021!
The online account will then also be closed. Therefore, make sure that you have downloaded the transaction history of your card by 31 July 2021 at the latest, this can be done via the Transactions Tab.
From July 29, 2021 we will start the migration to the new virtual Visa cards. There will also be an app available. The name is MyPaynetics and is the wallet that contains your pay2d card. This allows you to manage your virtual account and use your mobile phone to make payments with Apple Pay or Google Pay. This is a significant improvement in the experience of using and managing your card account.
If you have at least €10 balance on your card and your card has been active in the last 4 months, we will send an email from 29 July 2021 with a unique link in which you are invited to use the MyPaynetics app from the App Store to download. You can then request the new virtual card using the App. These emails are sent from the email address:firstname.lastname@example.org
Registration for the virtual pay2d card costs € 4,-. These are the costs for personal identification that we have to charge (KYC). Active customers will receive the cost of the first top-up back on their card as a compensation.
The app also gives you access to your balance, your transactions and allows you to block/unblock your card. In the app you can keep your personal information up to date so that we can keep your card safe and keep you informed of any future changes.
On August 1, 2021, your current pay2d card will be closed and the remaining amount will be transferred to your new card. It takes a few days to complete all transactions from the old card and make the transfer. Unfortunately, you cannot use the new card during this period. We expect the transfer of funds to be completed on August 5, 2021.
From August 5 you can make purchases with the card.
If you do not automatically receive a link to register because there is less than €10 balance on your current card or because you have not used your card for a long time, you can still request a link via a form on the website or customer service . Only via this link will the new card replace your old card and any balance will be transferred automatically.
— Update July 1 2021
The launch of the new app is unfortunately delayed. We will send out an e-mail with more information and a launch date as soon as possible until then the current cards can be used.
— Update May 21 2021
Important note about using your pay2d card
Important note about using your pay2d card
In recent months, we have worked hard with Paynetics on a new prepaid card so that you can continue to pay easily, quickly and safely with pay2d.
A new app will therefore go live around the 14th of June!
Benefits of the new program.
• A simple app with a prepaid virtual VISA card
• In addition to worldwide online payments, you can also pay contactless with your phone
• Easier login (no text message required)
• A unique IBAN linked to your card so that you can directly credit your Visa card with online banking
What does this mean for you?
As soon as the new pay2d app goes live, you will receive an email from us with a link to download the app. In the app you request a new card, if you still have balance on your pay2d card at that time, Paynetics will automatically transfer this to your new virtual Visa number. Paynetics is legally obliged to check your ID, fortunately, this can be done very easily directly in the app.
If you don’t apply for a new Visa number, you will be able to use the balance on your current Visa card as usual until June 21th.
After June 21, you can only transfer to the new card or transfer back to your bank via the refund form of Paynetics and they must check your details (passport and address verification), the costs are € 10.
Do you have questions?
Feel free to contact customer service via email@example.com
We know it has been a turbulent time, but we are convinced that we have come up with a real good card together with Paynetics, and we look forward to continuing with you!