by Sturdy Digital B.V. | Oct 4, 2016
Is a transaction shown as incomplete or pending? This indicates that the merchant has requested the funds but hasn’t completed the transaction yet. Funds to the value of the payment are temporarily blocked for the merchant. Once the transaction has been processed, the...
by Sturdy Digital B.V. | Oct 4, 2016
If you cannot work to a solution with the retailer, then please e-mail the details of the transaction to service@pay2d.nl. Copies of the e-mails or other correspondence and telephone conversations that you had with the retailer should also be added. We will send you a...
by Sturdy Digital B.V. | Oct 4, 2016
If you are having doubts about an individual transaction, always immediately contact the retailer listed in the “Description” field, please. Try to work it out together and solve the problem.
by Sturdy Digital B.V. | Oct 4, 2016
If you do not recognise a transaction on your account, try to contact the merchant who accepted the payment to find out more. If you are unable to resolve your query with the merchant, you can contact the customer service. If you have the feeling that your account...
by Sturdy Digital B.V. | Oct 4, 2016
There could be a number of reasons why a transaction failed. For example, there might not be sufficient funds in the account, the card may have expired or the correct CVC2 may not have been entered. Or, merchants may have their own restrictions in place, which may...
