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Negative balance

There is a chance that you have a negative balance on your prepaid card. For example, when costs for the monthly contribution have been deducted and you do not have enough balance on your prepaid card. Please check your balance in your online account regularly. Do you...


Is your question not answered here? Our customer service team is happy to help you. Send an e-mail to: service@pay2d.nl or call: 0031 20 888 50 55

Why does my refund not appear on my balance?

From the moment you order a refund, it can take up to 10 days for a refund to be processed by the merchant. The funds will automatically be returned to your pay2d card within 10 days. As long as the money has not been refunded you cannot spend it anywhere else. As...