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pay2d personal card

Pay at more than 24 million locations worlwide by using VISA or V PAY. Topping up your balance is even easier as this pay2d card has even higher limits. Moreover, the card is personalized with your name printed on it.

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plus Order now

  • no 'credit check' (BKR)
  • top-up with iDeal or bank transfer
  • safe and fast online payments
  • your name on your card
  • pay with VISA and your V PAY PIN at millions of stores
  • free IBAN
  • Valid for 4 years

pro Order now

  • no 'credit check' (BKR)
  • top-up with iDeal or bank transfer
  • redeem to your bank account
  • safe and fast online payments
  • your name on your card
  • pay with VISA and your V PAY PIN at millions of stores
  • cash withdrawal from ATM
  • free IBAN
  • card to card transfer
  • Valid for 4 years, extra services and higher limits

Frequently asked questions

personal card

What is the pay2d prepaid VISA personal card?

The pay2d personal card is a credit-based VISA card which you can use to quickly and easily pay anywhere that accepts VISA or V PAY. Almost every retailer in The Netherlands accepts V PAY payments and the pay2d personal card is accepted at more than 24 million points of sale around the world. Simply check if the seller is displaying the VISA or V PAY logo: this means you can pay with your pay2d personal card, regardless of the currency. You can keep an eye on your expenses as you can only make a payment if the amount is available as credit. If you have security concerns when it comes to purchasing online, you will also benefit from the anonymity of the card. You are not required to enter any personal data for the pay2d personal card.

What are the advantages of the combination of the classic VISA and V PAY?

The pay2d card combines the functionality of a traditional VISA card with that of V PAY, thus providing an even larger scope. V PAY was developed by VISA especially for the European market. This allows you to make purchases quickly and easily anywhere in Europe and access cash (with the pay2d card personal pro). You can also use the pay2d card to pay many sellers that still do not accept classic VISA cards. You can use V PAY at all the tills in The Netherlands and off course you can also use the pay2d prepaid card at the more than 24 million points of sale that accept VISA.

How do I check my account balance?

You can view your current pay2d account balance online in the login section at any time. Simply log in using your loading number or username and your password. You can also check your account balance by SMS*. Simply send a text message with the below content to 0031 970 044 994 34.

Send ‘CHECK’ followed by your loading number** (for example 204012121212) to 0031 970 044 994 34. For example:

CHECK 204012121212

You can find the 13-digit loading number on the back of your card, underneath the magnetic strip.

* Please note that, in addition to the charges levied by your telephone provider for sending SMS messages, € 0.15 is also incurred to check your account balance. This charge is deducted from your balance.

Where can I buy the pay2d personal card?

Register on the website pay2d.nl for a virtual card. After registration you will be able to top up the virtual card by iDEAL or Sofort transaction. Please note that the name registered on your pay2d account must match the name registered on your bank account. After you successfully loaded your virtual card you can order your personal card in the online account.

Can I use my pay2d personal card immediately after buying it?

The personal card will be sent to you within two working days. Until you have received your personal card you will be able to use your virtual card online.

Your personal card will be deactivated for shipment; this serves to prevent abuse of the card. Once you have received your new card, please activate it in your account on www.pay2d.nl prior to using it for the first time.

How do I get the pin code for my personal card?

After activating your personal card in the online account go to the “MY CARD” section and select “SHOW PIN”

Can I change my pin code?

No, it is not possible to change your pin code.

Can I activate multiple pay2d prepaid VISA cards?

You can activate multiple pay2d cards. Please note that it is not possible to have multiple pay2d cards with the same level. It is not possible to own two pay2d personal cards but you can register for a pay2d personal card and a pay2d card basic.

How do I use my card to pay online?

Choose “credit card” as your payment method. If the website asks for the name on the card, please enter the name printed on the card. There you will also require the card number and expiry date. The expiry date can be found on the front of the card, to the right of “GOOD THRU”. Finally, please enter the security code. This three-digit code can be found to the right of the white field on the back of the card, next to the striped signature field.

Can I use my pay2d card abroad?

Yes, you can use your pay2d card abroad. Your card is accepted by millions of retailers around the world, namely wherever VISA credit cards are accepted.

I am unable to pay with my card. What can I do?

Please check the following:

  1. Have you successfully activated your card?
    If not, please activate your card here.
  2. Do you have enough credit on your prepaid card?
    You can check your current credit here. Please note that, when you withdraw money from an ATM machine, an additional amount of € 2,- has to be on the card in order to pay for the withdrawal fee.
  3. Is your card still valid?
    The expiry date can be found on the front of the card, to the right of “GOOD THRU”
    If you have answered “yes” to all three questions and you are still unable to pay using the pay2d personal card, please contact our service team.

Where do I find the loading number of my pay2d personal card?

You can find the 13-digit loading number on the back of your card, underneath the magnetic strip.

Can I top up my pay2d personal card when my credit has run out?

Yes, you can top up your pay2d personal card when your credit has run out. To do so, simply log in at www.pay2d.nl with your loading number or username and password. In your online account you will find the various methods of topping up your pay2d basic on the website under the “Top up” tab.

Which amounts can I top up my card in cash?

You can top up your card with the following cash amounts at one of our top-up points: € 20,- / € 30,- / € 50,- / € 75,- / € 100,- / € 150,-.

How often can I top up my card?

How often you top-up your card depends on you card status (plus or pro) and the top-up channel. A pay2d card plus you can top up with a maximum of € 300 a day and a maximum of € 500 per week.

All the limits for this service can be found in our overview of limits.

What are the advantages of upgrading to pay2d card pro?

With pay2d card pro you can top up to € 10.000,- per month to your card by transferring the amount from a bank account, with iDEAL, with Sofort or with cash, up to € 500,- per month, at one of our top-up points. You can also receive top-ups from other bank accounts that are not registered on your name. With the upgrade to pro you will also have access to cash at all times with your card. An additional benefit: all pay2d card pro customers can transfer amounts of up to € 100,- to one another daily. During registration, you will be required to enter your data and authenticate yourself. You will find all other information about the upgrade to pro in the login area.

How can I upgrade my pay2d personal card to a card pro?

You can apply for an upgrade to the next level online at any time. To upgrade, simply log in at www.pay2d.nl with your loading number or username and password and click on the tab “Upgrade”. Then, follow the instructions to register. The charges for this can be found in our fees section.

What does the pay2d personal card cost?

The charges for our services can be found in our fees section.

I’ve lost my card, what can I do?

If you lose your pay2d card, or your card has been stolen, you can have it cancelled by calling the following number: 0031 20 888 50 55

Contact

Is your question not answered here? Our customer service team is happy to help you. Send an e-mail to: service@pay2d.nl or call: 0031 20 888 50 55

Fees

pay2dpluspro
Fee charged for a personalised pay2d card orderd in the online account€ 10,00€ 10,00
Fee which is charged for top up with iDEAL, Sofort or cash top up at sales locations€ 2,00€ 2,00
Fee charged for each top up performed with wire transfer (bank transfer)€ 1,00€ 1,00
Monthly physical card fee, starts after 12 month, if the balance is not sufficient it will be setteled with the next load€ 0,85€ 0,85
Inactivity cost physical plus or pro cardnonenone
Fee charged for each ATM withdrawal in EURO€ 2,00
Fee charged for each outgong transfer from a pay2d card to another pay2d card€ 1,00

Limieten

plus (€)pro (€)
Maximum account balance2.500,-5.000,-
Maximum year load2.500,-20.000,-
Maximum year spend2.500,-20.000,-
Maximum cash top up in store per year1.000,-2.000,-
Maximum top up with wire transfer, iDEAL or Sofort per year2.50020.000,-
Maximum ATM withdrawal*200,-
Maximum P2P-transfer per day100,-
*cash withdrawal possible 48 hours after the last top-up

*cash withdrawal possible 48 hours after the last top-up

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