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Please check the following:

  1. Have you successfully activated your card?
    If not, please activate your card here.
  2. Do you have enough credit on your prepaid card?
    You can check your current credit here. Please note that, when you withdraw money from an ATM machine, an additional amount of € 2,- has to be on the card in order to pay for the withdrawal fee.
  3. Is your card still valid?
    The expiry date can be found on the front of the card, to the right of “GOOD THRU”
    If you have answered “yes” to all three questions and you are still unable to pay using the pay2d personal card, please contact our service team.