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Please check the following:

  1. Have you successfully activated your card?
    If not, please activate your card here.
  2. Do you have enough credit on your prepaid card?
    You can check your current credit here. Please note that, when you withdraw money from an ATM machine, an additional amount of € 2,- has to be on the card in order to pay for the withdrawal fee.
  3. Is your card still valid?
    With the pay2d card basic level, your pay2d card is valid for one year as of the date of purchase. Beyond this date, with a plus or pro level, the card will expire on the expiry date indicated on the card.

If you have answered “yes” to all three questions and you are still unable to pay using the pay2d card basic, please contact our service team.